Returns & Cancellations
We hope you are happy with all products you bought from us, but if you're not entirely satisfied, you'll find details of our return policy below.
You're entitled to return your items within 14 working days and receive a full refund.
In general, an item may be eligible for return within the applicable return window except under the following conditions:
- Perishable items.
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Personal hygiene products.
- Products bought in a clearance sale and marked as "non-returnable" on the category detail or product detail page.
- Gift cards.
- In case of prescription medicines, open packages or cut strips.
Terms & Conditions for Returns
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer's box/packaging as delivered to you.
In case of medicines, items must be returned in full, in their original condition, with box, strip and packaging intact.
If you wish to return a device that stores any personal information, please ensure that you have removed all such information from the device prior to returning. Planet Health shall not be liable in any manner for any misuse or usage of such information.
How to return/exchange an item?
Please contact our customer care within 14 working days of receiving your items by calling us at 079-26303333 or completing the form on our contact us page.
Once you've notified our Customer Care team about returning / exchanging your items, you will receive instructions about how and where to send or drop off your return items. The options may include shipping by courier, pick up by our delivery agent, or drop off at a designated Planet Health store. Please note that all options are not available in all areas and our customer care will make all efforts to facilitate a convenient option.
Unfortunately, we're unable to cover the costs of returning your items unless you’ve received products other than that you ordered; products that are damaged; or products that have a shelf life of less than 3 months.
Please ensure products are properly secured and packaged and we recommend sending all return items via a branded courier service where required. We cannot be liable for any damages incurred during return transit through a service other than Planet Health.
How long will it take to process my return?
We aim to process your return within 24 hours of receiving the item, and initiate the refund process. However, it may take up to 30 working days for the payment provider to credit the refund amount.
Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned, which in some cases may be up to 100%. Any such deduction will be communicated prior to processing the refund amount.
In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department.
Order Cancellation Policy
Upon placing the order, if you would like to cancel it, you can do so while the order status is in a processing state: In order to cancel the order:
Once the order has been processed by our team self-cancellation will not be available. Please contact our customer care team at 079-26303333 for all cancellation requests.
If request for cancellation is received prior to the order being shipped, it'll be processed immediately and a complete refund will be made.
Once the order is shipped, cancellations will be treated as a return. The process outlined above in the returns policy will be applicable.
Refund Process is as follows:
- For cancelled orders: orders which are cancelled by Planet Health or Customer before processing, refund will be initiated automatically through the original mode of payment.
- For return orders: orders for which return has been processed refund will be initiated immediately. We'll attempt to issue a refund through the original payment method. This may take up to 30 working days for the amount to be credited. However in some cases we may have to use an alternate refund process, while in some cases we may be able to only provide an exchange / credit note.